Returns
Contact your local Excel Equipment branch before returning a part. The branch will provide return instructions and any required authorization.
What Can Be Returned
A part may be returned when it meets all of the following requirements:
- The return is requested within 30 days of the invoice date.
- The part is new, unused, uninstalled, and has not been altered.
- The original packaging, labels, hardware, and instructions are included.
- The purchase can be verified through an invoice, receipt, order number, or customer account.
- The part meets any additional return requirements set by the manufacturer.
All returns are inspected before credit is issued. If we cannot verify the part, purchase, or condition, the return may be denied.
Non-Returnable Parts
Unless Excel Equipment shipped the wrong item or the part arrived damaged or defective, the following are not returnable:
- Special-order, custom-order, emergency-order, and direct-from-supplier parts
- Opened, installed, programmed, or energized electrical and electronic parts
- Software, manuals, diagnostic subscriptions, keys, codes, and licensed products
- Used, installed, modified, painted, damaged, incomplete, or contaminated parts
- Discontinued, obsolete, clearance, closeout, and final-sale parts
- Opened fluids, lubricants, chemicals, paint, sealants, aerosols, batteries, and other hazardous materials
- Partial quantities from packages sold as a set or package
- Any item marked non-returnable on the quote, invoice, order acknowledgement, product page, or packaging
Return Window and Restocking Fee
All approved returns are subject to a restocking fee equal to 20% of the selling price.
Original shipping, expedited freight, and return shipping are not refunded unless the return is due to an Excel Equipment error or an approved damage or warranty claim.
Refunds and Credits
Approved returns will be credited after the part is received and inspected. Any restocking fee, freight, or other non-refundable charge will be deducted from the credit.
- Credit card purchases will be refunded to the original card.
- Charge-account purchases will be credited to the customer’s account.
- For purchases paid by check, a refund check will be issued 10 business days after the customer's check has been deposited.
Damaged, Missing, or Incorrect Orders
Damage, shortages, missing pieces, or incorrect parts must be reported to the customer’s local Excel Equipment branch within 24 hours of receipt of the parts.
Customers should keep the part, packaging, shipping label, and packing materials until the claim is resolved. Photos may be required. Claims reported after the deadline may fall under the standard return policy or the manufacturer’s warranty process.
Contact the local Excel Equipment branch to submit a claim.
Return Shipping and Branch Drop-Off
Return instructions will be provided when the return is approved. Depending on the part, it may need to go back to the selling branch, another Excel Equipment location, the manufacturer, or the supplier.
- Customers are responsible for return freight when the wrong part was ordered or incorrect information was provided.
- Excel Equipment will cover or arrange return freight when we shipped the wrong part or when freight is approved as part of a damage or warranty claim.
- Parts must be packaged securely. The customer is responsible for following carrier and hazardous-material shipping requirements.
- Tracking and shipping insurance are recommended. Excel Equipment is not responsible for a return that is lost or damaged before we receive it.
Contact the local Excel Equipment branch for the applicable return address and branch instructions.
Payments and Shipping
Accepted Payments
Online orders may be paid by Visa, Mastercard, American Express, Discover, or CNH Productivity Plus.
Orders charged to a customer account are subject to the customer’s existing credit terms and available credit. Payment must be approved before an order is released.
For purchases made directly through an Excel location, accepted payment methods include Visa, Mastercard, American Express, Discover, CNH Productivity Plus, cash, or check.
Shipping and Pickup Options
Available order methods include standard shipping, expedited shipping, freight, and branch pickup.
Shipping charges are shown at checkout or confirmed before the order is completed. Expedited shipping and special freight charges are non-refundable unless the shipment was incorrect due to an Excel Equipment error.
Shipment Timing
In-stock orders normally ship within 1 business day after payment and order verification. Special-order, direct-from-supplier, backordered, and freight items may require additional time.
Shipping and pickup dates are estimates and are not guaranteed. We will contact the customer if an item is unavailable or if there is a significant delay.
Unsuccessful Deliveries
The customer is responsible for providing a complete and accurate delivery address. If an order is refused, undeliverable, or returned by the carrier because of an incorrect address or unsuccessful delivery, the customer may be responsible for the original shipping, return freight, and any cost to reship the order.
If the order is not reshipped, the refundable product amount will be returned using the original payment method after the order is received and inspected, less any applicable shipping, return, handling, or restocking charges.
Branch Pickup Orders
Customers will be notified when a pickup order is ready. Orders must be picked up within 14 calendar days of that notice.
After that period, the order may be cancelled, returned to inventory, or returned to the supplier. The customer may be responsible for applicable restocking, supplier, or special-order charges. Non-returnable items remain the customer’s responsibility.
Order Cancellations
Order cancellation requests are reviewed on a case-by-case basis. Contact the local Excel Equipment branch as soon as possible to request a cancellation.
Approved cancellations will be credited using the same process described in the Refunds and Credits section, including the stated timing for purchases paid by check. Any applicable supplier cancellation fees, restocking fees, non-refundable freight, or other costs already incurred will be deducted from the credit.
Online Orders and Part Selection
Online inventory, pricing, product details, images, and estimated shipping or pickup dates may change. Orders are subject to availability and verification. If a price, tax, freight charge, availability issue, product detail, or potential substitution needs to be addressed, we will contact the customer before completing the order.
Customers are responsible for providing the correct machine and part information. A model, serial number, engine information, or other details may be needed to confirm fitment. Returns caused by incomplete or incorrect customer information may be subject to restocking and freight charges.
Contact the local Excel Equipment branch for parts assistance.
Core Returns
Some remanufactured or exchange parts include a core charge. The core charge is tied to the remanufactured part purchased and is credited only when an eligible core is returned on time and accepted.
Core Requirements
- The core must be returned within 15 calendar days of the invoice date.
- The core must match the remanufactured part purchased and meet the manufacturer’s eligibility requirements.
- The core must be complete, assembled, drained of fluids, and packaged safely.
- A copy of the invoice and any required core tags, forms, or serial numbers must be included.
- Core credit is limited to the number of eligible remanufactured parts purchased. Extra cores will not receive credit.
- Core values and acceptance requirements are based on the manufacturer program in place at the time of purchase.
- Core credit will be processed within 5 business days after receipt of the core.
- Core return shipping and related costs are the customer's responsibility.
Core Condition
A core may be denied or receive reduced credit if it is the wrong part, incomplete, disassembled, cracked, burned, welded, heavily corroded, contaminated, missing components, or damaged beyond normal wear. The manufacturer may make the final decision on whether a core qualifies for credit.
Rejected cores will be returned at the customer’s expense unless the core is picked up at the branch.
Contact the local Excel Equipment branch for core return instructions and contact information.
Privacy Notice
Excel Equipment uses customer information to process orders, arrange payment and delivery, communicate about purchases, provide support, and meet legal and accounting requirements. Customer information is handled in accordance with the Excel Equipment Privacy Policy.
Privacy Policy URL: https://www.excelequipment.com/privacy-policy/
Other Items
This policy applies to parts only. It does not apply to equipment, attachments, rentals, labor, programming, diagnostics, freight, delivery, shop supplies, environmental charges, or other services. Signed agreements, manufacturer programs, and terms shown on a quote, sales order, or invoice may include additional requirements.
Contact Information
Contact: Local Excel Equipment branch
Website: https://www.excelequipment.com/
Effective date: 8/1/2026
